C2090-102 IBM Big Data Architect

Test information:
Number of questions: 55
Time allowed in minutes: 90
Required passing score: 60%
Languages: English

This test consists of 5 sections containing a total of 55 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Requirements (16%)
Define the input data structure
Define the outputs
Define the security requirements
Define the requirements for replacing and/or merging with existing business solutions
Define the solution to meet the customer's SLA
Define the network requirements based on the customer's requirements

Use Cases (46%)
Determine when a cloud based solution is more appropriate vs. in-house (and migration plans from one to the other)
Demonstrate why Cloudant would be an applicable technology for a particular use case
Demonstrate why SQL or NoSQL would be an applicable technology for a particular use case
Demonstrate why Open Data Platform would be an applicable technology for a particular use case
Demonstrate why BigInsights would be an applicable technology for a particular use case
Demonstrate why BigSQL would be an applicable technology for a particular use case
Demonstrate why Hadoop would be an applicable technology for a particular use case
Demonstrate why BigR and SPSS would be an applicable technology for a particular use case
Demonstrate why BigSheets would be an applicable technology for a particular use case
Demonstrate why Streams would be an applicable technology for a particular use case
Demonstrate why Netezza would be an applicable technology for a particular use case
Demonstrate why DB2 BLU would be an applicable technology for a particular use case
Demonstrate why GPFS/HPFS would be an applicable technology for a particular use case
Demonstrate why Spark would be an applicable technology for a particular use case
Demonstrate why YARN would be an applicable technology for a particular use case

Applying Technologies (16%)
Define the necessary technology to ensure horizontal and vertical scalability
Determine data storage requirements based on data volumes
Design a data model and data flow model that will meet the business requirements
Define the appropriate Big Data technology for a given customer requirement (e.g. Hive/HBase or Cloudant)
Define appropriate storage format and compression for given customer requirement

Recoverability (11%)
Define the potential need for high availability
Define the potential disaster recovery requirements
Define the technical requirements for data retention
Define the technical requirements for data replication
Define the technical requirements for preventing data loss

Infrastructure (11%)
Define the hardware and software infrastructure requirements
Design the integration of the required hardware and software components
Design the connectors / interfaces / API's between the Big Data solution and the existing systems

Job Role Description / Target Audience
The Big Data Architect works closely with the customer and the solutions architect to translate the customer's business requirements into a Big Data solution. The Big Data Architect has deep knowledge of the relevant technologies, understands the relationship between those technologies, and how they can be integrated and combined to effectively solve any given big data business problem. This individual has the ability to design large-scale data processing systems for the enterprise and provide input on the architectural decisions including hardware and software. The Big Data Architect also understands the complexity of data and can design systems and models to handle different data variety including (structured, semi-structured, unstructured), volume, velocity (including stream processing), and veracity. The Big Data Architect is also able to effectively address information governance and security challenges associated with the system.

Recommended Prerequisite Skills
Understand the data layer and particular areas of potential challenge/risk in the data layer
Ability to translate functional requirements into technical specifications.
Ability to take overall solution/logical architecture and provide physical architecture.
Understand Cluster Management
Understand Network Requirements
Understand Important interfaces
Understand Data Modeling
Ability to identify/support non-functional requirements for the solution
Understand Latency
Understand Scalability
Understand High Availability
Understand Data Replication and Synchronization
Understand Disaster Recovery
Understand Overall performance (Query Performance, Workload Management, Database Tuning)
Propose recommended and/or best practices regarding the movement, manipulation, and storage of data in a big data solution (including, but not limited to:
Understand Data ingestion technical options
Understand Data storage options and ramifications (for example , understand the additional requirements and challenges introduced by data in the cloud)
Understand Data querying techniques & availability to support analytics
Understand Data lineage and data governance
Understand Data variety (social, machine data) and data volume
Understand/Implement and provide guidance around data security to support implementation, including but not limited to:
Understand LDAP Security
Understand User Roles/Security
Understand Data Monitoring
Understand Personally Identifiable Information (PII) Data Security considerations

Software areas of central focus:
BigInsights
BigSQL
Hadoop
Cloudant (NoSQL)

Software areas of peripheral focus:
Information Server
Integration with BigInsights, Balanced Optimization for Hadoop, JAQL Push down capability, etc
Data Governance
Security features of BigInsights
Information Server (MetaData Workbench for Lineage)
Optim Integration with BigInsights (archival)
DataClick for BigInsights (Future: DataClick for Cloudant - to pull operation data into Hadoop for Analytics - scripts available today)
BigMatch (trying to get to a single view)
Guardium (monitoring)
Analytic Tools (SPSS)
BigSheets
Support in Hadoop/BigInsights
Data Availability and Querying Support
Streams
Interface/Integration with BigInsights
Streaming Data Concepts
In memory analytics
Netezza
DB2 BLU
Graph Databases
Machine Learning (System ML)

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QUESTION 1
What are the two levels documented in the Operational Model? (Choose two.)

A. Logical
B. Rational
C. Theoretical
D. Physical
E. Middleware

Answer: A,C

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QUESTION 2
The inputs to the Architectural Overview document do NOT include which of the following?

A. Architectural Goals
B. Key Concepts
C. Architectural Overview Diagram
D. Component Model

Answer: D

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QUESTION 3
The downside of cloud computing, relative to SLAs, is the difficulty in determining which of the following?

A. Root cause for service interruptions
B. Turn-Around-Time (TAT)
C. Mean Time To Recover (MTTR)
D. First Call Resolution (FCR)

Answer: A

Explanation:
References: https://en.wikipedia.org/wiki/Service-level_agreement

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QUESTION 4
“The programming model for client developers will hide the complexity of interfacing to legacy systems” is an example of which of the following?

A. A use case
B. An architectural decision
C. A client imperative
D. An empathy statement

Answer: B

---

QUESTION 5
Which of the following is the artifact that assists in ensuring that the project is on the right path toward success?

A. Component Model
B. Empathy Map
C. Viability Assessment
D. Opportunity Plan

Answer: C

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C2090-011 IBM SPSS Statistics Level 1 v2

C2090-011 IBM SPSS Statistics Level 1 v2

Test information:
Number of questions: 55
Time allowed in minutes: 90
Required passing score: 67%
Languages: English

Operations/Running IBM SPSS Statistics (15%)
General use
Operations
Settings
Syntax
Variables

Reading and Defining Data (16%)
Datasets
Reading data
Variables

Data Understanding/Descriptives (9%)
Crosstabs
Descriptive statistics
Dispersion
Procedure
Frequencies
Means procedure
Statistics

Data Management (15%)
Adding cases
Aggregation
Duplicate cases
SelectCases
SplitFile

Data Transformations (16%)
Categorical variables
Computing variables
Counting values across variables
Counting values across cases
IfConditions
Recoding
Variables

Output: Editing and Exploring (7%)
Charts
Exporting results
OMS
Output
Pivot Tables Editor
ScaleData::Boxplots
ScaleVariable charts
Scatterplots
TableLooks

Basic Inferential Statistics (22%)
Chi-square
Correlations
Regression
Samples
Statistics::Error
T-Test
Statistics

IBM Certified Specialist - SPSS Statistics Level 1 v2

Job Role Description / Target Audience
This certification is for individuals with a working knowledge of IBM SPSS Statistics version 15 or higher, including: analysts, statisticians, and individuals in academia, business, or research who use the IBM SPSS product. The IBM Certified Specialist - SPSS Statistics Level 1 v2 may utilize the IBM SPSS Statistics product for predictive analysis, market research and statistical research.

Requirements
This certification requires 1 test(s).

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QUESTION 1
Suppose you want to copy and paste variable definitions from 481 variables in one data file to 481 corresponding variables in a second data file.
The only way to do this is to select and copy each variable’s definitions in the first file and paste to the corresponding variable in the second file.

A. True
B. False

Answer: B

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QUESTION 2
In order to import data from database sources such as Access and Oracle into IBM SPSS Statistics, you must first export the data from the database to a tad file and then import this tad file into IBM SPSS Statistics?

A. True
B. False

Answer: B

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QUESTION 3
Which variable name is correctly formed for use in an IBM SPSS Statistics data file?

A. 3job_categories
B. job_3_categories
C. Respondents’ age
D. Employee safety

Answer: B

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QUESTION 4
Which transformation feature would you use to convert a string variable with values such as Female and Ma/e to a numeric variable with values I and 2?

A. Define Variable Properties
B. Automatic Recode
C. Visual Binning
D. Shift Values

Answer: B

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QUESTION 5
Which options are available to edit bar charts? (Choose three.)

A. Changing patterns displayed in bars
B. Changing the major increment on the Y axis scale
C. Displaying data value labels
D. Changing the variable displayed on the X axis

Answer: A,B,C

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C2070-988 IBM Case Manager V5.2 Specialist

Test information:
Number of questions: 66
Time allowed in minutes: 120
Required passing score: 63%
Languages: English

The test contains six sections, totaling 66 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 - Planning, Architecture and Installation (28%)
Demonstrate an understanding of IBM Case Manager architecture
Identify scenarios best addressed by IBM Case Manager solutions
Identify minimum installation requirements
Identify key differences between development and production environments
Identify integrated product capabilities included in the base license
Demonstrate installation knowledge (single server and distributed environment)
Demonstrate knowledge of upgrading IBM Case Manager software

Section 2 - Configuration and Administration (includes Performance Tuning) (26%)
Demonstrate knowledge of the IBM Case Manager Configuration tool
Demonstrate knowledge of the IBM Case Manager Administration Client
Demonstrate knowledge of starting and stopping the system
Demonstrate knowledge of setting up project areas and target environments
Demonstrate knowledge of performance tuning
Demonstrate an understanding of the security model and SSO

Section 3 - Updating, Upgrading, Deploying and Testing a Case Solution (24%)
Demonstrate an understanding of the IBM Case Manager object model
Demonstrate an understanding of Case Builder and its Artifacts
Demonstrate an understanding of Case Client and IBM Content Navigator integration
Demonstrate an understanding of widgets, pages and views
Demonstrate an understanding of deploying a Case Solution
Demonstrate knowledge of side-by-side migration

Section 4 - Extending a Case Management Solution (16%)
Demonstrate and identify IBM capabilities to extend IBM Case Manager
Demonstrate knowledge of integrating IBM Forms into a solution
Demonstrate knowledge of integrating custom widgets
Demonstrate knowledge of analytics reporting using IBM Cognos Business Intelligence and Real Time Monitoring
Demonstrate knowledge of integrating with IBM Operational Decision Manager
Demonstrate knowledge of integrating with IBM Business Process Manager

Section 5 - Solution Migration (20%)
Demonstrate knowledge and understanding of the solution migration process and requirements
Demonstrate knowledge and understanding of solution migration tools
Demonstrate knowledge of configuring and modifying the target environment after solution deployment
Demonstrate knowledge of security in the target environment
Demonstrate knowledge of deployment validation procedures

Section 6 - Troubleshooting (18%)
Demonstrate knowledge of configuring and collecting log files for IBM Case Manager
Demonstrate knowledge of troubleshooting IBM Case Manager installation
Demonstrate knowledge of troubleshooting IBM Case Manager administration
Demonstrate knowledge of troubleshooting IBM Case Manager Builder
Demonstrate knowledge of troubleshooting IBM Case Manager Client

IBM Certified Specialist - Case Manager V5.2

Job Role Description / Target Audience
This intermediate level certification test certifies that the successful candidate has important knowledge, skills, and abilities necessary to plan, install, configure, troubleshoot, administer, secure and maintain IBM Case Manager V5.2. The candidate must have the skills and knowledge to successfully update and deploy IBM Case Manager solutions and migrate solutions to a production environment.

The specialist is generally self-sufficient and is able to perform most of the tasks involved in the role with limited amount of assistance from peers and vendor support services. The specialist efficiently uses product documentation.

Recommended Prerequisite Skills

Before preparing for this certification, basic understanding of the following is recommended and assumed for your environment:
working knowledge of IBM Case Manager
working knowledge of IBM Content Foundation
working knowledge of IBM Case Foundation
working knowledge of supported Application Servers
working knowledge of Content Navigator
working knowledge of databases
working knowledge of operating systems
working knowledge of LDAP
working knowledge of integrated products and software (e.g. IBM Forms, Cognos RTM and Cognos BI, IBM Content Analytics)

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C2070-984 IBM Case Manager V5.2 Solution Designer

Test information:
Number of questions: 61
Time allowed in minutes: 120
Required passing score: 57%
Languages: English

The test contains six sections, totaling 61 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 - Planning and Architecture (16%)
Demonstrate understanding of IBM Case Manager Architecture
Identify solutions best addressed by Case Manager
Identify minimum installation requirements
Identify key differences between development and production environments
Identify integrated products and add-on software capabilities including licensing

Section 2 - Designing a Case Solution (44%)
Demonstrate an understanding of the Case Manager object model
Demonstrate an understanding of Case Builder and its Artifacts
Demonstrate an understanding of Case Task and Process Fragments
Demonstrate an understanding of the Page Designer
Demonstrate an understanding of IBM Content Navigator integration
Demonstrate an understanding of the security model
Demonstrate the use of IBM Case Manager bundled components
Demonstrate knowledge of using Case Operations Component

Section 3 - Deploying and Testing a Case Solution (8%)
Demonstrate an understanding of the deployment structure and its limitations
Demonstrate knowledge of project areas
Demonstrate knowledge of using the Case Manager Administration Client

Section 4 - Extending a Case Management Solution (16%)
Demonstrate knowledge of integrating custom widgets, business rules and reporting
Identify IBM capabilities to extend Case Manager capabilities
Identify integration scenarios between IBM BPM and Case Manager
Demonstrate an understanding of building a custom application using REST service and JavaScript APIs

Section 5 - Solution Migration (8%)
Understanding of the uses for Case Manager Configuration Manager, Case Manager Administration Client and FileNet Deployment Manager
Demonstrate an understanding of requirements and steps to deploy to production
Demonstrate an understanding of configuring security in a production environment

Section 6 - Business Metrics and Analytics (8%)
Demonstrate knowledge of using Case Analyzer
Demonstrate knowledge of using Case Monitor and Cognos RTM
Demonstrate knowledge of using Content Analytics with Enterprise Search

IBM Certified Solution Designer - Case Manager V5.2

Job Role Description / Target Audience
This certification test certifies that the successful candidate has the knowledge to create the theoretical and/or detailed technical design of an application, solution, and infrastructure using IBM Case Manager v5.2 (ICM). Provide expertise to evaluate and choose between alternatives; assist with balancing costs with capabilities and priorities. Identify products / technologies / processes to be included, and determine points of required integration and customization. Identify sizing and capacity issues, as well as conflicts with existing processes or environments.

Recommended Prerequisite Skills
Before preparing for this certification, the following knowledge and skills are recommended and assumed:

Knowledge of IBM Case Manager
Knowledge of P8 Administration
Knowledge of P8 Case Foundation
Knowledge of P8 Content Manager
Knowledge of supported Application Servers
Knowledge of Content Navigator
Knowledge of Cognos RealTime Monitoring
Knowledge of IBM Content Analytics

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C2070-983 IBM Content Navigator V2.0.2, Solution Designer

Test information:
Number of questions: 57
Time allowed in minutes: 120
Required passing score: 66%
Languages: English

Related certifications:
IBM Certified Solution Designer - Content Navigator V2.0.2

The test contains seven sections, totaling 66 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 - Architecture, Concepts and Functionalities (30%)
Demonstrate knowledge of ICN architecture
Demonstrate understanding of ICN key functionalities
Demonstrate understanding of Search
Demonstrate understanding of Browse
Demonstrate understanding of Teamspaces
Demonstrate understanding of Workflows
Demonstrate understanding of Viewers
Demonstrate understanding of ICN mobile functionality
Demonstrate an understanding of ICN prerequisites

Section 2 - Requirements Analysis and Solution Design (16%)
Demonstrate the ability to identify applicable ICN features and extention points
Demonstrate understanding of provisioning Desktops to support business goals
Show knowledge in determining security requirements
Show knowledge in determing overall system component architecture

Section 3 - Configuring and Customizing ICN (26%)
Demonstrate knowledge of ICN repository configuration
Show knowledge of Desktop customization
Demonstrate a knowledge of Appearance customization
Demonstrate a knowledge of Menu customization
Demonstrate knowledge of mobile features configuration
Demonstrate an understanding of Teamspace self-provisioning

Section 4 - Extending ICN (23%)
Demonstrate knowledge of technologies used for plugin development
Demonstrate a knowledge of plug-in architecture and functionalities
Demonstrate knowledge of External Data Services (EDS)
Demonstrate knowledge of distinguishing EDS from a Filter Plug-in
Demonstrate an understanding of technologies used for mobile development
Demonstrate an understanding of workflow extention points

Section 5 - Solution Testing and Deployment (5%)
Explain the steps required to move a solution between dev, test and production environments

Show knowledge of ICN logging and basic troubleshooting

IBM Certified Solution Designer - Content Navigator V2.0.2

Job Role Description / Target Audience
This intermediate level certification test certifies that the successful candidate has the knowledge to create the theoretical and/or detailed technical design of an application, solution, infrastructure using IBM Content Navigator V2.0.2. Provide expertise to evaluate and choose between alternatives; assist with balancing costs with capabilities and priorities. Identify products / technologies / processes to be included, and determine points of required integration and customization. Identify sizing and capacity issues, as well as conflicts with existing processes or environments.

The person performing these functions is generally self-sufficient and is able to perform most of the tasks involved in the role with limited assistance from peers or support services.

Recommended Prerequisite Skills
Before preparing for this certification, basic understanding of the following is recommended and assumed for your environment:

Knowledge of Content Navigator components: Browsing, Search, and Workflow, Administration, Teamspaces
Knowledge of IBM Enterprise Content Management base platforms
Knowledge of databases
Knowledge of Content Management Interoperability Services (CMIS)
Knowledge of application servers
Knowledge of developing Web 2.0/Ajax applications
Knowledge of iOS mobile platform
Knowledge of mobile application development
Knowledge of High-Level Architecture of ICN (Different Layers)
Knowledge of plug-ins and Extension Points

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Exam MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment

Published: February 24, 2017
Languages: English
Audiences: IT professionals, Developers
Technology: Microsoft Dynamics 365 Enterprise
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Create a Customer Organizational Structure (25% - 30%)
Support the Microsoft Dynamics 365 client environment
Validate minimum browser requirements for devices utilizing the web interface to access Microsoft Dynamics 365, ensure client devices meet the minimum hardware specifications, support outlook integration by using Outlook or Outlook with Dynamics 365 App for Outlook installed, manage phone and tablet client environments
Deploy Microsoft Dynamics
Determine the proper edition of Microsoft Dynamics 365 suited for the client; determine the proper pricing, packaging, and subscription model based on the needs of the organizational environment; create a deployment plan to meet organizational considerations
Import data into the Microsoft Dynamics 365 environment
Design a data import plan, import data through supported methodologies, upload data from on-premises to Azure, manage large volume migrations with the Data Loader service
Manage the Microsoft Dynamics 365 environment
Sign-up and cancel subscriptions, manage users, configure SSO and AD synchronization within hybrid environments with Active Directory Federation Services (ADFS), configure administrative access, assign roles

Administer the Microsoft Dynamics 365 Environment (25% - 30%)
Deploy instances
Deploy appropriate number and types of instances for designated environments, deploy sandbox and production instances, configure and edit instance properties
Manage instances
Switch an instance, reset an instance, delete an instance, copy an instance, manage regions and multiple tenant environments, manage storage and resources, manage administrative email notifications
Manage updates
Design a Microsoft Dynamics 365 update policy; review, approve, and skip updates; schedule updates

Integrate Microsoft Dynamics with Other Applications (20% - 25%)
Integrate Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics
Configure Exchange server synchronization for incoming and outgoing traffic, manage folder based tracking flows, manage SharePoint integration, enable OneDrive for Business, configure control access and folder structure for SharePoint
Integrate other Microsoft Online Business Solutions with Microsoft Dynamics
Manage OneNote integration, manage Microsoft Social Engagement integration, manage Yammer integration, manage workspace collaboration with Office 365 Groups, manage and configure Delve integration
Integrate customized and third party applications with Microsoft Dynamics
Configure and manage app modules, create customized function apps with App Designer, create site maps by using Design App Mapper, obtain access to additional apps through App Source and Power Apps

Manage Microsoft Outlook and Mobile Environments (25% - 30%)
Integrate Microsoft Dynamics 365 with Outlook
Manage supported environments for Microsoft Dynamics 365 for Outlook, deploy Microsoft Dynamics 365 for Outlook through multiple methods, configure Microsoft Dynamics 365 for Outlook to connect to multiple instances, configure synchronized fields, perform basic functions using the Microsoft Dynamics 365 App for Outlook interface
Manage and configure mobile apps for Microsoft Dynamics 365
Configure Microsoft Dynamics 365 for phones express and newer Microsoft Dynamics 365 for Phones and Tablets, configure entities and security privileges, manage CRM forms and dashboards
QUESTION: No: 1
You are the system administrator at your organization.
You need to quickly synchronize all customizations from your synchronizing the data.
What should you perform to accomplish this goal?

A. a clone
B. a switch
C. a full copy
D. a minimal copy

Answer: D

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QUESTION: No: 2
You are a system administrator at Contoso. Inc.
You need to ensure that only system administrators and system customizers
What is likely the cause of this issue?

A. Your instance is being upgraded.
B. Your storage limit was reached.
C. Your instance is in Administration mode.
D. Your instance has been reset

Answer: A

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QUESTION: No: 3
You are a system administrator using Microsoft Dynamics 365.
You received an email informing you that you need to schedule the December 2016 update:
however, you skipped the June 2016 update.
Which of the following is true?

A. You can schedule the December 2016 update without scheduling the June 2016 update.
B. You can skip both updates and schedule all to be completed when the June 2017 update is available.
C. You must schedule the June 2016 update before you can schedule the December 2016 update.
D. You can schedule both updates to be completed at the same time.

Answer: B

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QUESTION: No: 4
You are the system administrator for an organization that has a Microsoft Dynamics 365 deployment
hosted in country/region I.
Your organization just acquired a new company in country/region 2.
You need to ensure that the instance created for the users of the acquired company does not share
storage space with all of your current instances.
What should you create to accomplish this goal?

A. a new production instance in country/region 1 on your existing tenant
B. a new production instance in a new tenant in country/region 2
C. a new sandbox instance in country/region 2 on your existing tenant
D. a new production instance in country/region 2 on your existing tenant

Answer: D

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MB2-717 Microsoft Dynamics 365 for Sales

Published: February 21, 2017
Languages: English
Audiences: IT professionals, Developers
Technology: Microsoft Dynamics 365 Enterprise
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Create a Customer Organizational Structure (20% - 25%)
Manage customer records
Create and maintain a current customer base organizational structure; identify potential sales opportunities by utilizing core records such as accounts, contacts and customers
Manage the sales process
Create and maintain sales transactional records; track the sales progression; manage the sales process from lead generation through quote, order, and invoice creation
Manage customer communication
Create and manage social engagement sources, identify opportunities and generate leads
Manage sales literature and competitors
Create and maintain a sales literature repository, create an organized methodology for identifying and tracking competitors

Manage Leads and Opportunities (15% - 20%)
Manage leads
Identify leads and track them throughout the conversion process, reactivate or delete disqualified leads
Identify and manage opportunities
Identify opportunities to track throughout the sales workflow, create opportunities with a defined status, create records within the opportunity form, assign opportunities to designated sales staff
Utilize opportunity functionality
Close and document opportunities as won or lost, use Quick Create to add new information, connect opportunities to other record types, apply connections to a data structure
Manage opportunity relationships
Analyze lost sales opportunities through resolution activities, utilize multiple opportunity views

Manage Relationship and Sales Analysis (10% - 15%)
Manage relationship intelligence
Provision and configure Relationship Insights to integrate with Exchange, create and prioritize actions and tasks, track interactions, manage sales communication
Manage relationship analysis
Provision and configure relationship intelligence, create actionable and productivity cards by using Relationship Assistant
Integrate email with Dynamics 365 Sales
Track interactions with a specific email; manage sales relationships through statistical analysis of email activity, untracked emails and performance activities; manage sales relationships with Email Engagement; use engagement analytics and Auto-capture
Manage sales by using sales analysis tools
Improve sales tracking by using Advanced Find, editable grids and built-in reports; export data to Excel in both static and dynamic processes; export Excel templates

Manage the Sale Process (10% - 15%)
Manage the business process flow
Manage the tasks required of each state in the Business Process Flow, create territories and assign them to managers and sales staff, configure currency and exchange rates
Manage Products by using the Product Catalog
Manage prices lists, discount lists and unit groups; create, maintain and clone products; manage the product lifecycle
Manage price structures
Create price lists, create discount list models, assign currencies to products
Manage product relationships
Identify product relationships, differentiate product relationships by family units, customize properties for all products, identify and bundle related products
Manage sales transactional records
Create price and revenue structures with inclusion of line items, currency rates, exchange rates, and write-in products; manage the quote lifecycle; create and manage quotes, orders, and invoices

Improve Sales Performance (10% - 15%)
Manage goals
Create manageable and measurable goals, delineate goals by fiscal periods, specify definitions and goal metric records, analyze individual and organizational progress by creating goal hierarchies, use rollup queries
Manage visual tools with Sales Analysis
Create documents and templates, integrate charts and dashboards

Manage Customer Information (15% - 20%)
Operate Dynamics 365 sales functions
Identify and define the functional areas of Dynamics 365 Sales, model relationships and records in Microsoft Dynamics 365, access Dynamics 365 Sales through various client access methods, utilize the help center
Perform data management
Create customers and contacts within 365 Sales, enforce customer relationship by using activity types, use views and global searches
Perform lifecycle management
Utilize leads, convert leads into customers in the lead life cycle, perform opportunity management, manage cases
QUESTION: No: 1
You are a technical support specialist for your company.
The Company's sales staff are issued a company laptop to use when interfacing with Microsoft Dynamics
365. They need to integrate their smart phones with Microsoft Dynamics 365 as well.
Many of their phones, however, do not have a supported web browser.
What should you suggest to meet this sales staffs need?

A. Advise them to run the Microsoft Dynamics 365 web app on their phones.
B. Advise them to use the web client to access Microsoft Dynamics 365 from their phones.
C. Advise them to download the Microsoft Dynamics 365 App from the Office 365 Ad min portal.
D. Advise them to download the Microsoft Dynamics 365 App from their phone's store.

Answer: D

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QUESTION: No: 2
You are a sales manager for a large company that is about to implement Microsoft Dynamics 365.
A company called Fabrikam. Inc. has three divisions within the company that purchase services from your firm.
You have created an account record for each of the three divisions and for Fabrikam. Inc. and need to link
the records.
How should you set up the records to properly link the record for Fabrikam, Inc. with its three divisions
using Microsoft Dynamics 365 account management?

A. Fabrikam, Inc. is a Primary Contact
B. Fabrikam. Inc. is a Parent account.
C. Fabrikam. Inc. is a Parent Customer.
D. Fabrikam, Inc. is a Child account.

Answer: B

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QUESTION: No: 3
You have recently been hired as a sales assistant for a new employer.
The company sales staff uses Microsoft Dynamics 365, and you must occasionally input data for them.
You want to use the CRM Help Center for assistance to perform these tasks.
Which two help sources are available for you? Each correct answer presents a complete solution.

A. phone support
B. training links
C. online chat
D. community biogs

Answer: B,C

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