C2070-984 IBM Case Manager V5.2 Solution Designer

Test information:
Number of questions: 61
Time allowed in minutes: 120
Required passing score: 57%
Languages: English

The test contains six sections, totaling 61 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 - Planning and Architecture (16%)
Demonstrate understanding of IBM Case Manager Architecture
Identify solutions best addressed by Case Manager
Identify minimum installation requirements
Identify key differences between development and production environments
Identify integrated products and add-on software capabilities including licensing

Section 2 - Designing a Case Solution (44%)
Demonstrate an understanding of the Case Manager object model
Demonstrate an understanding of Case Builder and its Artifacts
Demonstrate an understanding of Case Task and Process Fragments
Demonstrate an understanding of the Page Designer
Demonstrate an understanding of IBM Content Navigator integration
Demonstrate an understanding of the security model
Demonstrate the use of IBM Case Manager bundled components
Demonstrate knowledge of using Case Operations Component

Section 3 - Deploying and Testing a Case Solution (8%)
Demonstrate an understanding of the deployment structure and its limitations
Demonstrate knowledge of project areas
Demonstrate knowledge of using the Case Manager Administration Client

Section 4 - Extending a Case Management Solution (16%)
Demonstrate knowledge of integrating custom widgets, business rules and reporting
Identify IBM capabilities to extend Case Manager capabilities
Identify integration scenarios between IBM BPM and Case Manager
Demonstrate an understanding of building a custom application using REST service and JavaScript APIs

Section 5 - Solution Migration (8%)
Understanding of the uses for Case Manager Configuration Manager, Case Manager Administration Client and FileNet Deployment Manager
Demonstrate an understanding of requirements and steps to deploy to production
Demonstrate an understanding of configuring security in a production environment

Section 6 - Business Metrics and Analytics (8%)
Demonstrate knowledge of using Case Analyzer
Demonstrate knowledge of using Case Monitor and Cognos RTM
Demonstrate knowledge of using Content Analytics with Enterprise Search

IBM Certified Solution Designer - Case Manager V5.2

Job Role Description / Target Audience
This certification test certifies that the successful candidate has the knowledge to create the theoretical and/or detailed technical design of an application, solution, and infrastructure using IBM Case Manager v5.2 (ICM). Provide expertise to evaluate and choose between alternatives; assist with balancing costs with capabilities and priorities. Identify products / technologies / processes to be included, and determine points of required integration and customization. Identify sizing and capacity issues, as well as conflicts with existing processes or environments.

Recommended Prerequisite Skills
Before preparing for this certification, the following knowledge and skills are recommended and assumed:

Knowledge of IBM Case Manager
Knowledge of P8 Administration
Knowledge of P8 Case Foundation
Knowledge of P8 Content Manager
Knowledge of supported Application Servers
Knowledge of Content Navigator
Knowledge of Cognos RealTime Monitoring
Knowledge of IBM Content Analytics

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C2070-983 IBM Content Navigator V2.0.2, Solution Designer

Test information:
Number of questions: 57
Time allowed in minutes: 120
Required passing score: 66%
Languages: English

Related certifications:
IBM Certified Solution Designer - Content Navigator V2.0.2

The test contains seven sections, totaling 66 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 - Architecture, Concepts and Functionalities (30%)
Demonstrate knowledge of ICN architecture
Demonstrate understanding of ICN key functionalities
Demonstrate understanding of Search
Demonstrate understanding of Browse
Demonstrate understanding of Teamspaces
Demonstrate understanding of Workflows
Demonstrate understanding of Viewers
Demonstrate understanding of ICN mobile functionality
Demonstrate an understanding of ICN prerequisites

Section 2 - Requirements Analysis and Solution Design (16%)
Demonstrate the ability to identify applicable ICN features and extention points
Demonstrate understanding of provisioning Desktops to support business goals
Show knowledge in determining security requirements
Show knowledge in determing overall system component architecture

Section 3 - Configuring and Customizing ICN (26%)
Demonstrate knowledge of ICN repository configuration
Show knowledge of Desktop customization
Demonstrate a knowledge of Appearance customization
Demonstrate a knowledge of Menu customization
Demonstrate knowledge of mobile features configuration
Demonstrate an understanding of Teamspace self-provisioning

Section 4 - Extending ICN (23%)
Demonstrate knowledge of technologies used for plugin development
Demonstrate a knowledge of plug-in architecture and functionalities
Demonstrate knowledge of External Data Services (EDS)
Demonstrate knowledge of distinguishing EDS from a Filter Plug-in
Demonstrate an understanding of technologies used for mobile development
Demonstrate an understanding of workflow extention points

Section 5 - Solution Testing and Deployment (5%)
Explain the steps required to move a solution between dev, test and production environments

Show knowledge of ICN logging and basic troubleshooting

IBM Certified Solution Designer - Content Navigator V2.0.2

Job Role Description / Target Audience
This intermediate level certification test certifies that the successful candidate has the knowledge to create the theoretical and/or detailed technical design of an application, solution, infrastructure using IBM Content Navigator V2.0.2. Provide expertise to evaluate and choose between alternatives; assist with balancing costs with capabilities and priorities. Identify products / technologies / processes to be included, and determine points of required integration and customization. Identify sizing and capacity issues, as well as conflicts with existing processes or environments.

The person performing these functions is generally self-sufficient and is able to perform most of the tasks involved in the role with limited assistance from peers or support services.

Recommended Prerequisite Skills
Before preparing for this certification, basic understanding of the following is recommended and assumed for your environment:

Knowledge of Content Navigator components: Browsing, Search, and Workflow, Administration, Teamspaces
Knowledge of IBM Enterprise Content Management base platforms
Knowledge of databases
Knowledge of Content Management Interoperability Services (CMIS)
Knowledge of application servers
Knowledge of developing Web 2.0/Ajax applications
Knowledge of iOS mobile platform
Knowledge of mobile application development
Knowledge of High-Level Architecture of ICN (Different Layers)
Knowledge of plug-ins and Extension Points

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Exam MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment

Published: February 24, 2017
Languages: English
Audiences: IT professionals, Developers
Technology: Microsoft Dynamics 365 Enterprise
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Create a Customer Organizational Structure (25% - 30%)
Support the Microsoft Dynamics 365 client environment
Validate minimum browser requirements for devices utilizing the web interface to access Microsoft Dynamics 365, ensure client devices meet the minimum hardware specifications, support outlook integration by using Outlook or Outlook with Dynamics 365 App for Outlook installed, manage phone and tablet client environments
Deploy Microsoft Dynamics
Determine the proper edition of Microsoft Dynamics 365 suited for the client; determine the proper pricing, packaging, and subscription model based on the needs of the organizational environment; create a deployment plan to meet organizational considerations
Import data into the Microsoft Dynamics 365 environment
Design a data import plan, import data through supported methodologies, upload data from on-premises to Azure, manage large volume migrations with the Data Loader service
Manage the Microsoft Dynamics 365 environment
Sign-up and cancel subscriptions, manage users, configure SSO and AD synchronization within hybrid environments with Active Directory Federation Services (ADFS), configure administrative access, assign roles

Administer the Microsoft Dynamics 365 Environment (25% - 30%)
Deploy instances
Deploy appropriate number and types of instances for designated environments, deploy sandbox and production instances, configure and edit instance properties
Manage instances
Switch an instance, reset an instance, delete an instance, copy an instance, manage regions and multiple tenant environments, manage storage and resources, manage administrative email notifications
Manage updates
Design a Microsoft Dynamics 365 update policy; review, approve, and skip updates; schedule updates

Integrate Microsoft Dynamics with Other Applications (20% - 25%)
Integrate Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics
Configure Exchange server synchronization for incoming and outgoing traffic, manage folder based tracking flows, manage SharePoint integration, enable OneDrive for Business, configure control access and folder structure for SharePoint
Integrate other Microsoft Online Business Solutions with Microsoft Dynamics
Manage OneNote integration, manage Microsoft Social Engagement integration, manage Yammer integration, manage workspace collaboration with Office 365 Groups, manage and configure Delve integration
Integrate customized and third party applications with Microsoft Dynamics
Configure and manage app modules, create customized function apps with App Designer, create site maps by using Design App Mapper, obtain access to additional apps through App Source and Power Apps

Manage Microsoft Outlook and Mobile Environments (25% - 30%)
Integrate Microsoft Dynamics 365 with Outlook
Manage supported environments for Microsoft Dynamics 365 for Outlook, deploy Microsoft Dynamics 365 for Outlook through multiple methods, configure Microsoft Dynamics 365 for Outlook to connect to multiple instances, configure synchronized fields, perform basic functions using the Microsoft Dynamics 365 App for Outlook interface
Manage and configure mobile apps for Microsoft Dynamics 365
Configure Microsoft Dynamics 365 for phones express and newer Microsoft Dynamics 365 for Phones and Tablets, configure entities and security privileges, manage CRM forms and dashboards
QUESTION: No: 1
You are the system administrator at your organization.
You need to quickly synchronize all customizations from your synchronizing the data.
What should you perform to accomplish this goal?

A. a clone
B. a switch
C. a full copy
D. a minimal copy

Answer: D

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QUESTION: No: 2
You are a system administrator at Contoso. Inc.
You need to ensure that only system administrators and system customizers
What is likely the cause of this issue?

A. Your instance is being upgraded.
B. Your storage limit was reached.
C. Your instance is in Administration mode.
D. Your instance has been reset

Answer: A

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QUESTION: No: 3
You are a system administrator using Microsoft Dynamics 365.
You received an email informing you that you need to schedule the December 2016 update:
however, you skipped the June 2016 update.
Which of the following is true?

A. You can schedule the December 2016 update without scheduling the June 2016 update.
B. You can skip both updates and schedule all to be completed when the June 2017 update is available.
C. You must schedule the June 2016 update before you can schedule the December 2016 update.
D. You can schedule both updates to be completed at the same time.

Answer: B

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QUESTION: No: 4
You are the system administrator for an organization that has a Microsoft Dynamics 365 deployment
hosted in country/region I.
Your organization just acquired a new company in country/region 2.
You need to ensure that the instance created for the users of the acquired company does not share
storage space with all of your current instances.
What should you create to accomplish this goal?

A. a new production instance in country/region 1 on your existing tenant
B. a new production instance in a new tenant in country/region 2
C. a new sandbox instance in country/region 2 on your existing tenant
D. a new production instance in country/region 2 on your existing tenant

Answer: D

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MB2-717 Microsoft Dynamics 365 for Sales

Published: February 21, 2017
Languages: English
Audiences: IT professionals, Developers
Technology: Microsoft Dynamics 365 Enterprise
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Create a Customer Organizational Structure (20% - 25%)
Manage customer records
Create and maintain a current customer base organizational structure; identify potential sales opportunities by utilizing core records such as accounts, contacts and customers
Manage the sales process
Create and maintain sales transactional records; track the sales progression; manage the sales process from lead generation through quote, order, and invoice creation
Manage customer communication
Create and manage social engagement sources, identify opportunities and generate leads
Manage sales literature and competitors
Create and maintain a sales literature repository, create an organized methodology for identifying and tracking competitors

Manage Leads and Opportunities (15% - 20%)
Manage leads
Identify leads and track them throughout the conversion process, reactivate or delete disqualified leads
Identify and manage opportunities
Identify opportunities to track throughout the sales workflow, create opportunities with a defined status, create records within the opportunity form, assign opportunities to designated sales staff
Utilize opportunity functionality
Close and document opportunities as won or lost, use Quick Create to add new information, connect opportunities to other record types, apply connections to a data structure
Manage opportunity relationships
Analyze lost sales opportunities through resolution activities, utilize multiple opportunity views

Manage Relationship and Sales Analysis (10% - 15%)
Manage relationship intelligence
Provision and configure Relationship Insights to integrate with Exchange, create and prioritize actions and tasks, track interactions, manage sales communication
Manage relationship analysis
Provision and configure relationship intelligence, create actionable and productivity cards by using Relationship Assistant
Integrate email with Dynamics 365 Sales
Track interactions with a specific email; manage sales relationships through statistical analysis of email activity, untracked emails and performance activities; manage sales relationships with Email Engagement; use engagement analytics and Auto-capture
Manage sales by using sales analysis tools
Improve sales tracking by using Advanced Find, editable grids and built-in reports; export data to Excel in both static and dynamic processes; export Excel templates

Manage the Sale Process (10% - 15%)
Manage the business process flow
Manage the tasks required of each state in the Business Process Flow, create territories and assign them to managers and sales staff, configure currency and exchange rates
Manage Products by using the Product Catalog
Manage prices lists, discount lists and unit groups; create, maintain and clone products; manage the product lifecycle
Manage price structures
Create price lists, create discount list models, assign currencies to products
Manage product relationships
Identify product relationships, differentiate product relationships by family units, customize properties for all products, identify and bundle related products
Manage sales transactional records
Create price and revenue structures with inclusion of line items, currency rates, exchange rates, and write-in products; manage the quote lifecycle; create and manage quotes, orders, and invoices

Improve Sales Performance (10% - 15%)
Manage goals
Create manageable and measurable goals, delineate goals by fiscal periods, specify definitions and goal metric records, analyze individual and organizational progress by creating goal hierarchies, use rollup queries
Manage visual tools with Sales Analysis
Create documents and templates, integrate charts and dashboards

Manage Customer Information (15% - 20%)
Operate Dynamics 365 sales functions
Identify and define the functional areas of Dynamics 365 Sales, model relationships and records in Microsoft Dynamics 365, access Dynamics 365 Sales through various client access methods, utilize the help center
Perform data management
Create customers and contacts within 365 Sales, enforce customer relationship by using activity types, use views and global searches
Perform lifecycle management
Utilize leads, convert leads into customers in the lead life cycle, perform opportunity management, manage cases
QUESTION: No: 1
You are a technical support specialist for your company.
The Company's sales staff are issued a company laptop to use when interfacing with Microsoft Dynamics
365. They need to integrate their smart phones with Microsoft Dynamics 365 as well.
Many of their phones, however, do not have a supported web browser.
What should you suggest to meet this sales staffs need?

A. Advise them to run the Microsoft Dynamics 365 web app on their phones.
B. Advise them to use the web client to access Microsoft Dynamics 365 from their phones.
C. Advise them to download the Microsoft Dynamics 365 App from the Office 365 Ad min portal.
D. Advise them to download the Microsoft Dynamics 365 App from their phone's store.

Answer: D

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QUESTION: No: 2
You are a sales manager for a large company that is about to implement Microsoft Dynamics 365.
A company called Fabrikam. Inc. has three divisions within the company that purchase services from your firm.
You have created an account record for each of the three divisions and for Fabrikam. Inc. and need to link
the records.
How should you set up the records to properly link the record for Fabrikam, Inc. with its three divisions
using Microsoft Dynamics 365 account management?

A. Fabrikam, Inc. is a Primary Contact
B. Fabrikam. Inc. is a Parent account.
C. Fabrikam. Inc. is a Parent Customer.
D. Fabrikam, Inc. is a Child account.

Answer: B

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QUESTION: No: 3
You have recently been hired as a sales assistant for a new employer.
The company sales staff uses Microsoft Dynamics 365, and you must occasionally input data for them.
You want to use the CRM Help Center for assistance to perform these tasks.
Which two help sources are available for you? Each correct answer presents a complete solution.

A. phone support
B. training links
C. online chat
D. community biogs

Answer: B,C

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